Training Development

Our In-House Training Development covering two categories of training for new agents (Products, Services & Tele-skills) Internal and external training covers the following:

  1. Internal House Rules for Call Centre Employees.
  2. Customer Service Skills.
  3. Telesales and Telemarketing Skills.
  4. Effective Communication Skills.
  5. Call Handling & Routing.
  6. Quality call script and CRM application.
  7. Handling difficult customers.
  8. Time Management.
  9. Understand Customer Industry.
  10. Product technical training.
  11. Product Knowledge training.